Shipping, exchanges and returns
Order preparation
Orders are usually prepared within 2 to 4 business days.
Shipping
- Spain: €6.99.
- Free shipping in Spain: from €55.
- European Union: €8.99.
- International: €12.99 to countries available in the store.
Delivery times may vary depending on the destination and courier service.
Exchanges and returns
You can request an exchange or return by contacting TTJOIES within 14 days of receiving your order.
The piece must be returned in perfect condition and in its original packaging. Return shipping costs are paid by the customer.
Ring size exchanges
The first size exchange is included. Once the piece is received, the size adjustment is usually prepared within 3 to 5 business days before being shipped again.
If a second size adjustment is needed, an additional fee of €6 applies to orders in Spain and €8 to international orders.
Returns
Once the returned piece arrives and is checked to be in perfect condition, the refund is processed. Shipping costs are deducted from the refunded amount: €6 for orders in Spain and €8 for international orders.
Personalized products cannot be returned or exchanged.